The "Geek Squad", eh? Okie dokie.
For those who aren't as familiar with what the Geek Squad is, it's Best Buy's "in-house" IT support team. Surely you know who Best Buy is, the massive electronics retailer that's more or less dominated the consumer electronics market. Seeing as almost all consumer electronics are designed to fail, and with technology moving at breakneck speeds, it's no surprise that a predominantly overwhelming amount of the population simply doesn't know where to start to get anything tech related fixed. The first instinct would be to take said item back to the store you bought it from. The friendly associate directs you to the "Geek Squad" counter nestled into the back of the store. This isn't by chance, but by design.